Contact Us
Got a question about a casino we've covered, spotted something out of date, or just want to flag feedback on how we rate and rank sites? This page explains how to reach Non Gamstop Casinos and what we can (and can't) help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and aim to reply within a couple of working days, though busier periods can occasionally push that out a little.
When writing in, it helps to include:
- The name of the casino or page your message relates to
- A brief description of the issue, question or suggestion
- Any relevant dates or screenshots, if you're reporting something you experienced with an operator
What we can help with
Non Gamstop Casinos is an independent comparison resource covering casinos not on GAMSTOP, so our inbox is best suited to enquiries like these:
- Corrections and updates — if a bonus, licence detail or payment method on one of our pages has changed, let us know and we'll look into it
- Editorial questions — how we approach ratings, why a particular brand appears where it does, or how our comparisons are put together
- General feedback — your own experience with a listed operator helps us keep the site accurate for other readers
- Site content queries — questions about our About Us page, our Terms and Conditions, or how we describe responsible gambling on the site
What we can't do
We're a review and comparison site, not a casino operator, a payments provider or a regulator. That means we're not able to:
- Process deposits, withdrawals or account issues on your behalf — these need to go through the casino's own customer support
- Offer legal, financial or gambling-harm advice — if you're concerned about your own play, our Responsible Gambling page is a better starting point
- Add or remove any brand from our listings in exchange for a fee — our rankings are not for sale, and commercial arrangements never decide where an operator sits
If your query concerns a specific dispute with a casino — a delayed withdrawal, a bonus term you disagree with, or an account closure — you'll usually get a faster resolution by contacting that casino's support team directly, since they hold the account details we don't have access to.
Before you write in
A lot of common questions are already answered elsewhere on the site. If you're weighing up which operator to join, our main guide to non GAMSTOP casinos and best online casinos UK covers how we assess and rank brands, what to check before signing up, and how these sites differ from UK Gambling Commission-licensed operators. It's worth a look before you email — you may find the answer faster there than waiting on a reply.
Remember that all gambling content on this site is intended for adults aged 18 and over.